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    KUSANAGI managed plan

    What is KUSANAGI Managed Plan?

    "We want to concentrate on Web site content, Web utilization, Web marketing"
    "We want to entrust as much as possible of the server operation externally"
    The "KUSANAGI managed plan" was born from customers with needs such as the ones above.
    This is a managed type cloud integration service where we manage operation of WordPress sites and servers including KUSANAGI’s cloud hosting.

    Plan details

    Basic service

    Contents Amounts
    Support applications WordPress (We also support WordPress sites constructed by other companies.) Please contact us if any application other than WordPress should be included.)
    KUSANAGI software usage fee Software usage fee of KUSANAGI. Included in the plan.
    Cloud hosting contract You do not need your own contract, since we will handle the contract with each public cloud provider. Included in the plan
    Cloud hosting usage fee (monthly) Cloud server usage fee and communication cost. Included in the plan.
    * However, we would like to request the use of a designated cloud or CDN for customers with high traffic volume. Please inquire if you wish to have step by step usage rate pricing by PV.
    Support Subscription / Managed Fees (Monthly)
    Minimum contract period is 3 months
    (In the case of a one-year contract lump-sum payment, there will be a 10% discount.)
    *1、*2
    Less than 30,000 PV per month (1 instance up to 1 site) $1,000 / month
    Less than 300,000 PV per month (1 instance, up to 3 sites) $1,500 / month
    Less than 1 million PV per month (1 instance, up to 3 sites) $2,000 / month
    Less than 3 million PV per month (1 instance, up to 3 sites) $2,500 / month
    Less than 10 million PV per month (1 instance, up to 3 sites) $3,000 / month
    Less than 20 million PV per month (1 instance, up to 3 sites) $4,000 / month
    Less than 30 million PV per month (1 instance, up to 3 sites) $5,000 / month
    More than 30 million PV per month (up to 1 instance, 3 sites) Please contact us.
    *1 Instance size assumes 3 GB memory, 1 vCPU, 20 GB storage, but if higher specifications are required, the estimate will be done separately.
    * 2 When increasing the number of instances, we will charge an additional 40% of basic the charge per instance.
    Available Public Cloud We will select and configure the cloud according to the your situation, from over 10 domestic and overseas public clouds https://kusanagi.tokyo/cloud/ such as Microsoft Azure, Amazon web Services, IBM SoftLayer. Included in the plan
    Data center location More than 30 countries in more than 30 countries, including Japan, the US, Singapore, Korea, Hong Kong, India, Australia, the UK, Germany, France, Italy, Ireland, the Netherlands, Canada, Mexico, Brazil etc. (Depends on the location of each public cloud ).
    WordPress Operation Technical Support We will provide WordPress, theme, plug-in mail, online or telephone consultation, technical support. We will reply within 1 business day (depending on the content, it will be the primary answer). Regarding support work, except for remote access for investigation purposes, change settings from the management screen of WordPress, change settings of Apache, Nginx, middleware of various PHP processing systems are done free of charge. Included in the plan.
    * Support work such as updates, WordPress theme and plug-in additions, change of function of applications, correction of defects, etc. will be provided separately for an additional fee. Please inquire for details.
    Server operation technical support We will offer technical support for public clouds and KUSANAGI’s middleware via mail, telephone or consultation online. We will reply within 1 business day (depending on the content, it will be the primary answer). Regarding support work, except for remote acces for investigation purposes, change settings of KUSANAGI and performance tuning will be done free of charge Included in the plan.
    * Support work other than the left mentioned, such as updates, will be provided separately for a fee. Please inquire for details.
    Maintenance / Other
    Contact desk by telephone (within business hours) Contact desk when you contact us during business hours. Included in the plan.
    Primary failure countermeasure (within business hours) Perform primary failure handling during business hours. Included in the plan.
    Server, application maintenance work (within business hours) Support work for up to 2 hours per month, such as maintenance for secondary failure handling Included in the plan.
    Live Server Monitoring We will monitor server up- and down-time Included in the plan.
    Backup / Restore We will back up 2 generations once a month and restore it in case of emergency. Included in the plan.
    Server availability SLA Service availability is guaranteed 99.00%. Included in the plan.

    Initial cost / migration cost

    KUSANAGI’s initial setup and server configuration Single Instance Configuration $1,000 / 1 instance
    Multi instance configuration
    (High Availability Configuration)
    $1,500 / 1 instance
    Migrate an existing WordPress applications to KUSANAGI Move existing WordPress applications to KUSANAGI. $3,000 / 1 site
    Migrate existing non-WordPress applications to KUSANAGI’s WordPress Move existing non-WordPress applications to KUSANAGI’s WordPress. Please contact us.
    Migrate existing non-WordPress applications directly to KUSANAGI Move existing non-WordPress applications directly to KUSANAGI. Please contact us.

    Option service

    Performance
    Performance Tuning (1 time) We will aim to improve average response performance by 30% 1 site $6,000 / 1 time
    Performance Tuning (SLA) We will offer continuous performance tuning and SLA with average response of 0.9 seconds and SLA with server utilization rate of 99.5% 20% of basic charge / month
    Security
    Obtain and install SSL certificate. Acquire and install SSL certificate. 1 certificate $200 to $2,000 / year
    Always-on SSL (HTTP / 1) migration Always-on SSL (HTTP / 1) switch< $3,000 / 1 site
    Always-on SSL (HTTP / 2) migration Always-on SSL (HTTP / 2) switch $3,000 / 1 site
    OS, Middleware Minor Updates * 1 Update the OS and middleware of minor versions up to 3 generations ago to the latest version. One instance $500 / one, or 4 regular updates per year $100 / month
    Update the OS and middleware of the minor version before the 4th generation or earlier to the latest version. 1 instance $1,000 / 1 time
    WordPress, theme, plugin minor updates * 1 Update WordPress, themes, plugins up to 3 generations before the minor version to the latest version. $1,000 / 1 site or periodic updates 4 times per year $200 / month
    The minor version of WordPress, themes, and plugins will be updated from 4 generations or earlier to the latest version. 1 site $2,000 / 1 time
    Update CVE for OS, middleware, WordPress, themes, plug-ins * 1 Medium or high priority CVE updates will be applied within 1 week from the day the update is offered. $200 / month
    *1 Implementation of the update will first be implemented to the staging server, if none exists it will be implemented directly to the production server. In the case that it cannot be displayed nor start correctly, the server will be rewinded to a previous snapshot. If the update is preapred on the verification server each time, there will be a charge of 50% or more.
    Major update of OS, middleware, WordPress, theme, plugin Perform major update of OS, middleware, WordPress, theme, plugin. Please contact us.
    Introduction and operation of WAF We will introduce and operate WAF (Web application firewall). Please contact us.
    Vulnerability diagnosis Vulnerability diagnosis of the website will be carried out. Please contact us.
    WordPress source code review We will do a source code review of the WordPress site. Please contact us.
    Operation and Maintenance
    Preparation of verification staging server We will prepare a verification staging server. 20% of basic charge / month
    Contact desk, primary response (24 hours 365 days outside business hours) We do primary failure handling at contact desk 24 hours 365 days outside business hours. $1,000 / month
    Backup We will back up 4 generations once a week and restore in case of emergency. 1 instance $100 / month
    We will back up 8 generations once a day and restore in case of emergency. 1 instance  $200 / month
    Backup transfer to another region for BCP countermeasure As a measure for BCP (Business Continuity Plan), we will transfer backups to other regions. 1 instance $200 / month
    Multilingual support We do support in 2 languages ​​out of Japanese, English, Chinese, Indonesian. $1,000 / month
    Documentation We will prepare documents such as server configuration diagram, performance improvement result report, procedure manual and so on. Please contact us.
    Development / integration
    Development work such as addition of functions to WordPress themes, plug-ins and accompanying applications, renovations etc. We will ask for specifications and perform development work accordingly Please contact us.
    Build a new WordPress site (new, renewal) Construct a new WordPress site (new, renewal). “KUSANAGI Ready package” is also available. Please contact us.
    Build a new WordPress site (new, renewal) Construct a new WordPress site (new, renewal). “KUSANAGI Ready package” is also available. Please contact us.
    WordPress on the spot technical support We will do WordPress technical support on the spot. “WordPresss on the spot technical support package” is also available. Please contact us.
    Geographical optimization by CDN Perform geographical optimization with CDN. Please contact us.
    System design We will design the system. Please contact us.
    Server configuration, cloud service integration We will integrate the server configuration and cloud service. Please contact us.
    Documentation We will perform requirement specifications, basic design documents, operation documents, test specifications, test reports etc. Please contact us.

    * The above prices does not include consumption tax.
    * For other details, please refer to the agreement for details of the service.

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