This is a support plan for WordPress site and server for those who plan to introduce KUSANAGI into their own company in a public cloud, private cloud, on-premises environment.
| Contents | Amount etc. | |
|---|---|---|
| Support application | WordPress (We also support when we build WordPress site other than our company.) | |
| KUSANAGI Software usage fee | Software usage fee of KUSANAGI. | Included in the plan. |
| Cloud hosting contract | Please provide the contract yourself directly with each public cloud provider, or provide to us a private cloud or on premises environment. Consultation of introduction is also accepted.。 | Included in the plan. |
| Cloud hosting usage fee (monthly) | In case of using public cloud, pay directly to each public cloud provider. | – |
| Support Subscription / Managed Fees (Monthly) Minimum contract period is 3 months (In the case of a one-year contract lump-sum payment, there will be a 10% discount.) *1、*2 |
Less than 30,000 PV per month (1 instance up to 1 site) | $500 / month |
| Less than 300,000 PV per month (1 instance, up to 3 sites) | $750 / month | |
| Less than 1 million PV per month (1 instance, up to 3 sites) | $1,000 / month | |
| Less than 3 million PV per month (1 instance, up to 3 sites) | $1,250 / month | |
| Less than 10 million PV per month (1 instance, up to 3 sites) | $1,500 / month | |
| Less than 20 million PV per month (1 instance, up to 3 sites) | $2,000 / month | |
| Less than 30 million PV per month (1 instance, up to 3 sites) | $2,500/ month | |
| More than 30 million PV per month (up to 1 instance, 3 sites) | Please contact us. | |
| *1 Instance size assumes 3 GB memory, 1 vCPU, 20 GB storage, but if higher specifications are required, the estimate will be done separately. * 2 When increasing the number of instances, we will charge an additional 40% of basic the charge per instance. |
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| Available Public Cloud | We will select and configure the cloud according to the your situation, from over 10 domestic and overseas public clouds https://kusanagi.tokyo/cloud/ such as Microsoft Azure, Amazon web Services, IBM SoftLayer. | Included in the plan. |
| Data center location | More than 30 countries in more than 30 countries, including Japan, the US, Singapore, Korea, Hong Kong, India, Australia, the UK, Germany, France, Italy, Ireland, the Netherlands, Canada, Mexico, Brazil etc. (Depends on the location of each public cloud ). | – |
| WordPress Operation Technical Support | We will provide e-mail or online consultation and technical support for WordPress, plug-in and theme ticket system (3 times per month, total 6 hours, within 3 business days response). | Included in the plan. * Support work other than remote access for survey purposes will be provided separately for a fee. |
| Server operation technical support | We will offer technical support for public clouds and KUSANAGI’s middleware via (3 times per month, up to 6 hours total, within 3 business days)ticket system, mail or consultation online.。 | Included in the plan. * Support work other than remote access for survey purposes will be provided separately for a fee. |
| Maintenance / Other | ||
| Contact desk by telephone (within business hours) | Contact desk when you contact us during business hours. | 20% of basic charge / month |
| Primary failure countermeasure (within business hours) | Perform primary failure handling during business hours. | One time up to 4 hours $500 |
| Server, application maintenance work (within business hours) | We perform support work such as secondary failure handling and maintenance work once a month for 2 hours. | We will make an estimate |
| Live Server Monitoring | We will monitor server up- and down-time | 1 instance $100 / month |
| Backup / Restore | We will back up 2 generations once a month and restore it 20,000 yen / month. | Included in the plan. |
| KUSANAGI’s initial setup and server configuration | Single Instance Configuration | $1,500 / 1 instance |
| Multi instance configuration (High Availability Configuration) |
$2,000 / 1 site | |
| Migrate an existing WordPress applications to KUSANAGI | Move existing WordPress applications to KUSANAGI. | $4,000 / 1 site |
| Migrate existing non-WordPress applications to KUSANAGI’s WordPress | Move existing non-WordPress applications to KUSANAGI’s WordPress. | Please contact us. |
| Migrate existing non-WordPress applications directly to KUSANAGI | Move existing non-WordPress applications directly to KUSANAGI. | Please contact us. |
| Performance | |||
|---|---|---|---|
| Performance Tuning (1 time) | We will aim to improve average response performance by 30% | 1 site from $90,000 ~/ 1 time | |
| Performance Tuning (SLA) | Continuous performance tuning and average response 1.2 seconds SLA will be provided. | 40% of basic charge / month | |
| Security | |||
| Obtain and install SSL certificate. | Acquire and install SSL certificate. | 1 certificate $300 to $2,500 / year | |
| Always-on SSL (HTTP/1) migration | Always-on SSL (HTTP / 1) switch | $5,000 / 1 site | |
| Always-on SSL (HTTP/2) migration | Always-on SSL (HTTP / 2) switch | $5,000 / 1 site | |
| OS, Middleware Minor Updates * 1 | Update the OS and middleware of minor versions up to 3 generations ago to the latest version. | 1 instance $1,000 / one, or 4 regular updates per year $200 / month | |
| Update the OS and middleware of the minor version before the 4th generation or earlier to the latest version. | 1 instance $2,000 / 1 time | ||
| WordPress, theme, plugin minor updates * 1 | Update WordPress, themes, plugins up to 3 generations before the minor version to the latest version. | $2,000 / 1 site or periodic updates 4 times per year $400 / month | |
| Update WordPress, themes, plugins up to 4 generations before or earlier of the minor version to the latest version. | 1 site $4,000 / 1 time | ||
| Update CVE for OS, middleware, WordPress, themes, plug-ins * 1 | Medium or high priority CVE updates will be applied within 1 week from the day the update is offered. | $400 / month | |
| *1 Implementation of the update will first be implemented to the staging server, if none exists it will be implemented directly to the production server. In the case that it cannot be displayed nor start correctly, the server will be rewinded to a previous snapshot. If the update is preapred on the verification server each time, there will be a charge of 50% or more. | |||
| Major update of OS, middleware, WordPress, theme, plugin | Perform major update of OS, middleware, WordPress, theme, plugin. | Please contact us. | |
| Introduction and operation of WAF | We will introduce and operate WAF (Web application firewall). | Please contact us. | |
| Vulnerability diagnosis | Vulnerability diagnosis of the website will be carried out. | Please contact us. | |
| WordPress source code review | We will do a source code review of the WordPress site. | Please contact us. | |
| Operation and Maintenance | |||
| Preparation of verification staging server | We will prepare a verification staging server. | 40% of basic charge / month | |
| Contact desk, primary response (24 hours 365 days outside business hours) | We do primary failure handling at contact desk 24 hours 365 days outside business hours. | $1,500 / month | |
| Backup | We will back up 4 generations once a week and restore in case of emergency. | 1 instance $300 / month | |
| We will back up 8 generations once a day and restore in case of emergency. | 1 instance $400 / month | ||
| Backup transfer to another region for BCP countermeasure | As a measure for BCP (Business Continuity Plan), we will transfer backups to other regions. | 1 instance $200 / month | |
| Multilingual support | We do support in 2 languages out of Japanese, English, Chinese, Indonesian.。 | $1,500 / month | |
| Documentation | We will prepare documents such as server configuration diagram, performance improvement result report, procedure manual and so on. | Please contact us | |
| Development / integration | |||
| Development work such as addition of functions to WordPress themes, plug-ins and accompanying applications, renovations etc. | We will ask for specifications and perform development work accordingly | Please contact us | |
| Build a new WordPress site (new, renewal) | Construct a new WordPress site (new, renewal). “KUSANAGI Ready package” is also available. | Please contact us | |
| Build a new WordPress site (new, renewal) | Construct a new WordPress site (new, renewal). “KUSANAGI Ready package” is also available. | Please contact us | |
| WordPress on the spot technical support | We will do WordPress technical support on the spot. “WordPresss on the spot technical support package” is also available. | Please contact us | |
| Geographical optimization by CDN | Perform geographical optimization with CDN. | Please contact us | |
| System design | We will design the system. | Please contact us | |
| Server configuration, cloud service integration | We will integrate the server configuration and cloud service. | Please contact us | |
| Documentation | We will perform requirement specifications, basic design documents, operation documents, test specifications, test reports etc. | Please contact us | |
* The above prices does not include consumption tax.
* For other details, please refer to the agreement for details of the service.
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