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    KUSANAGI support plan

    What is the KUSANAGI support plan?

    This is a support plan for WordPress site and server for those who plan to introduce KUSANAGI into their own company in a public cloud, private cloud, on-premises environment.

    Plan details

    Basic service

    Contents Amount etc.
    Support application WordPress (We also support when we build WordPress site other than our company.)
    KUSANAGI Software usage fee Software usage fee of KUSANAGI. Included in the plan.
    Cloud hosting contract Please provide the contract yourself directly with each public cloud provider, or provide to us a private cloud or on premises environment. Consultation of introduction is also accepted.。 Included in the plan.
    Cloud hosting usage fee (monthly) In case of using public cloud, pay directly to each public cloud provider.
    Support Subscription / Managed Fees (Monthly)
    Minimum contract period is 3 months
    (In the case of a one-year contract lump-sum payment, there will be a 10% discount.)
    *1、*2
    Less than 30,000 PV per month (1 instance up to 1 site) $500 / month
    Less than 300,000 PV per month (1 instance, up to 3 sites) $750 / month
    Less than 1 million PV per month (1 instance, up to 3 sites) $1,000 / month
    Less than 3 million PV per month (1 instance, up to 3 sites) $1,250 / month
    Less than 10 million PV per month (1 instance, up to 3 sites) $1,500 / month
    Less than 20 million PV per month (1 instance, up to 3 sites) $2,000 / month
    Less than 30 million PV per month (1 instance, up to 3 sites) $2,500/ month
    More than 30 million PV per month (up to 1 instance, 3 sites) Please contact us.
    *1 Instance size assumes 3 GB memory, 1 vCPU, 20 GB storage, but if higher specifications are required, the estimate will be done separately.
    * 2 When increasing the number of instances, we will charge an additional 40% of basic the charge per instance.
    Available Public Cloud We will select and configure the cloud according to the your situation, from over 10 domestic and overseas public clouds https://kusanagi.tokyo/cloud/ such as Microsoft Azure, Amazon web Services, IBM SoftLayer. Included in the plan.
    Data center location More than 30 countries in more than 30 countries, including Japan, the US, Singapore, Korea, Hong Kong, India, Australia, the UK, Germany, France, Italy, Ireland, the Netherlands, Canada, Mexico, Brazil etc. (Depends on the location of each public cloud ).
    WordPress Operation Technical Support We will provide e-mail or online consultation and technical support for WordPress, plug-in and theme ticket system (3 times per month, total 6 hours, within 3 business days response). Included in the plan.
    * Support work other than remote access for survey purposes will be provided separately for a fee.
    Server operation technical support We will offer technical support for public clouds and KUSANAGI’s middleware via (3 times per month, up to 6 hours total, within 3 business days)ticket system, mail or consultation online.。 Included in the plan.
    * Support work other than remote access for survey purposes will be provided separately for a fee.
    Maintenance / Other
    Contact desk by telephone (within business hours) Contact desk when you contact us during business hours. 20% of basic charge / month
    Primary failure countermeasure (within business hours) Perform primary failure handling during business hours. One time up to 4 hours $500
    Server, application maintenance work (within business hours) We perform support work such as secondary failure handling and maintenance work once a month for 2 hours. We will make an estimate
    Live Server Monitoring We will monitor server up- and down-time 1 instance $100 / month
    Backup / Restore We will back up 2 generations once a month and restore it 20,000 yen / month. Included in the plan.

    Initial cost / migration cost

    KUSANAGI’s initial setup and server configuration Single Instance Configuration $1,500 / 1 instance
    Multi instance configuration
    (High Availability Configuration)
    $2,000 / 1 site
    Migrate an existing WordPress applications to KUSANAGI Move existing WordPress applications to KUSANAGI. $4,000 / 1 site
    Migrate existing non-WordPress applications to KUSANAGI’s WordPress Move existing non-WordPress applications to KUSANAGI’s WordPress. Please contact us.
    Migrate existing non-WordPress applications directly to KUSANAGI Move existing non-WordPress applications directly to KUSANAGI. Please contact us.

    Option service

    Performance
    Performance Tuning (1 time) We will aim to improve average response performance by 30% 1 site from $90,000 ~/ 1 time
    Performance Tuning (SLA) Continuous performance tuning and average response 1.2 seconds SLA will be provided. 40% of basic charge / month
    Security
    Obtain and install SSL certificate. Acquire and install SSL certificate. 1 certificate $300 to $2,500 / year
    Always-on SSL (HTTP/1) migration Always-on SSL (HTTP / 1) switch $5,000 / 1 site
    Always-on SSL (HTTP/2) migration Always-on SSL (HTTP / 2) switch $5,000 / 1 site
    OS, Middleware Minor Updates * 1 Update the OS and middleware of minor versions up to 3 generations ago to the latest version. 1 instance $1,000 / one, or 4 regular updates per year $200 / month
    Update the OS and middleware of the minor version before the 4th generation or earlier to the latest version. 1 instance $2,000 / 1 time
    WordPress, theme, plugin minor updates * 1 Update WordPress, themes, plugins up to 3 generations before the minor version to the latest version. $2,000 / 1 site or periodic updates 4 times per year $400 / month
    Update WordPress, themes, plugins up to 4 generations before or earlier of the minor version to the latest version. 1 site $4,000 / 1 time
    Update CVE for OS, middleware, WordPress, themes, plug-ins * 1 Medium or high priority CVE updates will be applied within 1 week from the day the update is offered. $400 / month
    *1 Implementation of the update will first be implemented to the staging server, if none exists it will be implemented directly to the production server. In the case that it cannot be displayed nor start correctly, the server will be rewinded to a previous snapshot. If the update is preapred on the verification server each time, there will be a charge of 50% or more.
    Major update of OS, middleware, WordPress, theme, plugin Perform major update of OS, middleware, WordPress, theme, plugin. Please contact us.
    Introduction and operation of WAF We will introduce and operate WAF (Web application firewall). Please contact us.
    Vulnerability diagnosis Vulnerability diagnosis of the website will be carried out. Please contact us.
    WordPress source code review We will do a source code review of the WordPress site. Please contact us.
    Operation and Maintenance
    Preparation of verification staging server We will prepare a verification staging server. 40% of basic charge / month
    Contact desk, primary response (24 hours 365 days outside business hours) We do primary failure handling at contact desk 24 hours 365 days outside business hours. $1,500 / month
    Backup We will back up 4 generations once a week and restore in case of emergency. 1 instance $300 / month
    We will back up 8 generations once a day and restore in case of emergency. 1 instance $400 / month
    Backup transfer to another region for BCP countermeasure As a measure for BCP (Business Continuity Plan), we will transfer backups to other regions. 1 instance $200 / month
    Multilingual support We do support in 2 languages ​​out of Japanese, English, Chinese, Indonesian.。 $1,500 / month
    Documentation We will prepare documents such as server configuration diagram, performance improvement result report, procedure manual and so on. Please contact us
    Development / integration
    Development work such as addition of functions to WordPress themes, plug-ins and accompanying applications, renovations etc. We will ask for specifications and perform development work accordingly Please contact us
    Build a new WordPress site (new, renewal) Construct a new WordPress site (new, renewal). “KUSANAGI Ready package” is also available. Please contact us
    Build a new WordPress site (new, renewal) Construct a new WordPress site (new, renewal). “KUSANAGI Ready package” is also available. Please contact us
    WordPress on the spot technical support We will do WordPress technical support on the spot. “WordPresss on the spot technical support package” is also available. Please contact us
    Geographical optimization by CDN Perform geographical optimization with CDN. Please contact us
    System design We will design the system. Please contact us
    Server configuration, cloud service integration We will integrate the server configuration and cloud service. Please contact us
    Documentation We will perform requirement specifications, basic design documents, operation documents, test specifications, test reports etc. Please contact us

    * The above prices does not include consumption tax.
    * For other details, please refer to the agreement for details of the service.

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