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    WordPress support plan

    What is WordPress Support Plan?

    It is a support plan of WordPress site when using server environment other than KUSANAGI.

    Plan details

    Basic service

    Contents Amounts
    Support applications WordPress (We will also support the creation of WordPress site other than our company.)
    Support Subscription / Managed Fees (Monthly)
    Minimum contract period is 3 months
    (In the case of a one-year contract lump-sum payment, there will be a 10% discount.)
    *1、*2
    Less than 30,000 PV per month (1 instance up to 1 site) $750 / month
    Less than 300,000 PV per month (1 instance, up to 3 sites) $1130 / month
    Less than 1 million PV per month (1 instance, up to 3 sites) $1,500 / month
    Less than 3 million PV per month (1 instance, up to 3 sites) $1,880 / month
    Less than 10 million PV per month (1 instance, up to 3 sites) $2,250 / month
    Less than 20 million PV per month (1 instance, up to 3 sites) $3,000 / month
    Less than 30 million PV per month (1 instance, up to 3 sites) $3,750 / month
    More than 30 million PV per month (up to 1 instance, 3 sites) Please contact us.
    *1 Instance size assumes 3 GB memory, 1 vCPU, 20 GB storage, but if higher specifications are required, the estimate will be done separately.
    * 2 When increasing the number of instances, we will charge an additional 40% of basic the charge per instance.
    WordPress Operation Technical Support We will provide WordPress, theme, plug-in mail, online or telephone consultation, technical support. We will reply within 1 business day (depending on the content, it will be the primary answer). Regarding support work, except for remote access for investigation purposes, change settings from the management screen of WordPress, change settings of Apache, Nginx, middleware of various PHP processing systems are done free of charge. Included in the plan.
    *Support work other than remote access for survey purposes will be provided separately for a fee.
    Server operation technical support We provide e-mail or online consultation and technical support for ticket system (twice monthly, up to 4 hours, within 5 business days) related to your server middleware. Please acknowledge that it may become a general response that can be judged from external information about the contents and the environment. Included in the plan.
    *Support work other than remote access for survey purposes will be provided separately for a fee.
    Maintenance / Other
    Contact desk by telephone (within business hours) Contact desk when you contact us during business hours. 30% of basic charge / month
    Primary failure countermeasure (within business hours) Perform primary failure handling during business hours. 1 time up to 4 hours $1,000
    Server, application maintenance work (within business hours) Support work for up to 2 hours per month, such as maintenance for secondary failure handling We will make an estimate
    Live Server Monitoring We will monitor server up- and down-time 1 instance $200 / month
    Backup / Restore We will back up 2 generations once a month and restore it 20,000 yen / month. We will make an estimate

    Initial cost / migration cost

    Migrate existing non-WordPress applications to KUSANAGI’s WordPress Move existing non-WordPress applications to KUSANAGI’s WordPress. Please contact us.
    Migrate existing non-WordPress applications directly to KUSANAGI Move existing non-WordPress applications directly to KUSANAGI. Please contact us.

    Option service

    Performance
    Performance Tuning (1 time) We will aim to improve average response performance by 30% 1 site $18,000 / 1 time
    Security
    Obtain and install SSL certificate. Acquire and install SSL certificate. 1 certificate $500 to $3,000 / year
    Always-on SSL (HTTP / 1) migration Always-on SSL (HTTP / 1) switch Please contact us.
    Always-on SSL (HTTP / 2) migration Always-on SSL (HTTP / 2) switch Please contact us.
    WordPress, theme, plugin minor updates * 1 Update WordPress, themes, plugins up to 3 generations before the minor version to the latest version. 1 site $3,000 / 1 time
    Update WordPress, themes, plugins up to 4 generations before or earlier of the minor version to the latest version. 1 site $6,000 / 1 time
    Update CVE for OS, middleware, WordPress, themes, plug-ins * 1 Please contact us.
    *1 Implementation of the update will first be implemented to the staging server, if none exists it will be implemented directly to the production server. In the case that it cannot be displayed nor start correctly, the server will be rewinded to a previous snapshot. If the update is preapred on the verification server each time, there will be a charge of 50% or more.
    Major update of OS, middleware, WordPress, theme, plugin Perform major update of OS, middleware, WordPress, theme, plugin. Please contact us.
    Introduction and operation of WAF We will introduce and operate WAF (Web application firewall). Please contact us.
    Vulnerability diagnosis Vulnerability diagnosis of the website will be carried out. Please contact us.
    WordPress source code review We will do a source code review of the WordPress site. Please contact us.
    Operation and Maintenance
    Preparation of verification staging server We will prepare a verification staging server. Please contact us.
    Backup We will back up 4 generations once a week and restore in case of emergency. Please contact us.
    We will back up 8 generations once a day and restore in case of emergency. Please contact us.
    Backup transfer to another region for BCP countermeasure As a measure for BCP (Business Continuity Plan), we will transfer backups to other regions. Please contact us.
    Documentation We will prepare documents such as server configuration diagram, performance improvement result report, procedure manual and so on. Please contact us.
    Development / integration
    Development work such as addition of functions to WordPress themes, plug-ins and accompanying applications, renovations etc. We will ask for specifications and perform development work accordingly Please contact us.
    Build a new WordPress site (new, renewal) Construct a new WordPress site (new, renewal). “KUSANAGI Ready package” is also available. Please contact us.
    Build a new WordPress site (new, renewal) Construct a new WordPress site (new, renewal). “KUSANAGI Ready package” is also available. Please contact us
    WordPress on the spot technical support We will do WordPress technical support on the spot. “WordPresss on the spot technical support package” is also available. Please contact us
    Geographical optimization by CDN Perform geographical optimization with CDN. Please contact us
    System design We will design the system. Please contact us
    Server configuration, cloud service integration We will integrate the server configuration and cloud service. Please contact us
    Documentation We will perform requirement specifications, basic design documents, operation documents, test specifications, test reports etc. Please contact us

    * The above prices does not include consumption tax.
    * For other details, please refer to the agreement for details of the service.

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